Yes. A personalized consultation is recommended before starting any medical aesthetic treatment. During your consultation, our licensed medical professionals assess your skin, discuss your goals, review your medical history, and create a customized treatment plan. Virtual consultations are also available for select services.

We accept major credit and debit cards and offer flexible financing options through Affirm. Our payment plans allow eligible patients to spread the cost of medical aesthetic treatments over time, making services such as Botox, fillers, laser treatments, and skin rejuvenation more accessible.

Yes. Whenever possible, you will be treated by the same trusted medical provider to ensure continuity of care, consistent results, and a comfortable patient experience. Our team follows detailed medical records to maintain high standards of care.

Absolutely. We exclusively use authentic, Health Canada-approved medical devices, injectables, and medical-grade skincare products. All treatments at Diamond Wellness Institute are performed using clinically proven technologies and premium brands to ensure safety and optimal results.

We understand that schedules can change. If you need to reschedule or cancel your appointment, we kindly ask for at least 24 hours’ notice. This allows us to accommodate other patients and maintain efficient scheduling. Late cancellations or missed appointments may be subject to a fee, in accordance with our clinic policy.

Yes. For urgent post-treatment concerns, our patients have access to medical support outside of regular clinic hours. Clear after-care instructions and emergency contact guidance are provided following all medical aesthetic procedures.